1. First-time login:
You will receive an e-mail invitation to activate your account and create a password.
2. Login into “Let’s Talk”:
Use the link provided to access the website where you will log into your “Let’s Talk” account with your username and password.
The first time you log into “Let’s Talk”, it will walk you through a brief step-by-step interactive tutorial on how to: access your inbox, reply to dialogue, post an internal comment, forward a dialogue, and close a dialogue.
4. Accessing your inbox:
Upon logging into Let’s Talk, you will always be directed to your inbox. Here, you can see the dialogues for which you are responsible for follow-up / assigned to (depending on your department).
For example, HR will be responsible to follow-up with any dialogue regarding the HR department. Technology will be reponsible for any dialogue regarding IT, etc.Customers will have options to choose from Topics or District Departments to direct their “Question, Comment, Suggestion, Concern, and/or Compliment”. Click here to be directed to the Isaac School District “Let’s Talk” landing page.
5. Categorized dialogues inside your inbox:
Your inbox will categorize your dialogues by:
- Date received
- Status (Opened/Unopened)
- Priority (P1 – Urgent, P2 – Normal, P3 – Low )
- Interest area (Department being addressed)
- Owner (Name of staff )
6. An unopened dialogue:
Once you open a dialogue, it will show the original message and dialogue details received from a customer directly from the “Let’s Talk” platform.
Owner: Refers to the person expected to respond.
Interest Areaa: Refers to the topics your distrct is seeking feedback about. It is also used as a form to keep feedback organized.
Team Members: Refers to the group of people who have access to the dialogue details
7. Replying to a customer’s dialogue:
Click the blue “Reply To Customer” button to respond to a customer’s dialogue accordingly.
The goal is to bring the dialogue to a satisfactory conclusion.
8. Updating a dialogue’s status:
When you reply, you can update a dialogue’s state to reflect where it is in the process.
Status options: In Progress, Pending Details, Closed.
9. Adding internal Comments:
Internal comments may be added to provide additional details, these comments may only be seen by the dialogue’s team members.
You may also “Add Action Taken”, this allows you to share other details such as:
I had a Phone Call
I had an In-Person Meeting
I sent a Reply Through… etc.
10. Mentioning a team member or group:
To “mention” a team member on the dialogue you may use the @ or # sign before their name. This will notify the member or group about your note.
11. Sharing a dialogue:
By clicking on the icon highlighted in yellow on the image below you will have the option to Forward a dialogue with someone out of “Let’s Talk”.
Enter the recipient’s email address along with an optional message and click send.
12. Closing a dialogue:
After a dialogue has been successfully addressed click on the option Close Dialogue, this will record that the dialogue has been addressed and is not pending to be resolved.
Great work! You have now reviewed the step-by-step instructions on the basics of using “Let’s Talk”.